Frequently Asked Questions
Where are your products sold?
We are able to distribute our products through various sales channels because of our product mix. The majority of our NON CBD products are sold in mass market retailers while our #JustHemp CBD and NON CBD products are proudly sold throughout independent pet specialty retailers in the US.
Is there an MOQ?
We have a minimum order quantity of $300 to get free shipping within the US. We have no minimum order quantity (MOQ) for dealers. Distributors must purchase in cases. 99% Fill rates since January 2020.
Are you accepting new retailers/distributors?
We’re always looking for the opportunity to work with new partners, however, we are not seeking online sellers, Amazon resellers or other online marketplace partners.
What are payment terms?
Approved accounts have a 30 day billing period after receipt of product. We accept corporate checks, ACH payments and credit card through this site.
HEMP HEALTH FOR PETS
Lots of custom display options
Because Hemp Well products have lived in many diverse retail environments we have developed lots of display options to choose from or build together.
HEMP HEALTH FOR PETS
Placement, Positioning, Support, More.
Where will I display Hemp Well products inside my store?
Actually as biased as it may sound, displaying Hemp Well products at the checkout may work the best for you. First of all, its highly visible and it can tell your customers a lot about your store – it can tell them that your store is up to date, that natural and sustainable products mean something to you, and that your store carries premium products that can differentiate your store from your competitors. See, good placement done right can create warm and fuzzy feeling that customers may, consciously or subconsciously, use in their future purchase decision making. The second reason counter placement is advantages is because this is where your sales staff will most likely initiate a conversation with the customer and hemp’s uniqueness is an excellent prop. Third, counter placement re-enforces security (less likely stolen). All from just waiting in line to cash out. And on top of it all, our 2 ounce bottles take up very little space. Put it up front.
If the counter is not an option, Hemp Well will also live very well in the supplement aisle; we love to compete. Our lock case offers added theft security and the case draws attention. Some retailers lock our products up in their own secured displays or in the manager’s office. Whatever your unique situation, we are prepared to help you find the very best placement and display solution for your store.
Employee Training
Your team is your biggest asset, we know that too. One of the more important parts in the pet industry, and a difficult part, is transferring your knowledge to your customer: educating your customer. We can help with that. We take training seriously. To support you, we’ve invested in retail training: both videos and traditional computer training. We have more videos planned. Take a look at our HEMP 101 training; it’s well worth the 15 minutes and will pay dividends. To reinforce the training we also send along, with each order, employee training cards which include the main talking points. We believe in training, product samples and rep pizza lunches.
Ongoing Support
While Hemp Well is relatively new to the pet market (4 years), our ownership team has over 80 years combined experience in pet supplements. We understand marketing plans, shipping times, promotions, fulfillment rates, and re-sets. Whether you purchase Hemp Well through a distributor or direct, you will get the same level of service. In today’s world we may appear to be very high tech in our approach, but actually we are extremely responsive at the personal level.